Known for inventing the mattress in a box shipping method, Casper was facing difficult challenges in handling surges in customer demand during holidays and outside of working hours of human agents. With the help of Sierra AI, Casper deployed Luna 2.0 - an AI agent! How well did the AI agent perform? What was the outcome of this initiative? Find out in this episode of Sage Professionals!
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Source of use case: https://sierra.ai/customers/casper
The story of casper + source that they were first to start the mattress in a box movement: https://www.businessofbusiness.com/articles/history-of-casper-mattress-purple-product-hiring-data/